Look into my eyes… Look into my eyes…

We’ve all been there.

The conversation may be uncomfortable.

Personal.

Probing.

We’re creatures – and creatures of habit – after all, and once upon a time, we were forced to use more than our mouths to get our messages across.

Our bodies spoke for our minds.

While modern man has the freedom and facilities of speech, there are still many physical hints that are in effect, a nod – pardon the pun – to our primitive past.

One of the most obvious ways to engage – and be engaged – with a fellow human is through the eyes.

One of the most basic, age-old and respectful forms of good manners is to simply look directly into the eyes of the person with whom you’re speaking.

But be careful – your gaze is powerful. With a mere thought, it can convey agreement, disagreement, love, lust, hate or anger.

Staring is never a good thing – for either side of the communication process. Unless, of course, you’re taking a microsleep at your computer.

To ensure you’re not communicating an unintended message, tie a thought to your message or the message you are hearing.

What type of thought you attach to your message is entirely dependent upon your role in conveying the message. You may be reporting breaking world news, or conveying empathy – for example:

“Arnott’s Biscuits today announced their popular Tim-Tam chocolate biscuit range will cease production.”
“Are you saying that there will never be another Tim-Tam produced in the world??”
(Thought: What is life going to be like without Tim-Tams…??!!)

Make your peepers part of the medium of communication and get ready to watch the world blink back.

eyes___stock_by_beMojostock
Photo: Courtesy of beMojostock Photography

I can’t hear you…

In the freezer section of a brand-new, high-tech supermarket, she appeared before me.

A vision so very authoritative and important-looking with her shiny badge and sparkling uniform.

However, her busy colleagues seemed oblivious to her presence, huddled near the yoghurt corner, unpacking and stacking… stacking and unpacking…

Until, she opened her mouth.

“Alright guyyyyys!!!” she shouted, across our heads.

I suddenly thought of that sheep scene in one or maybe all of the Crocodile Dundee movies (yes, yes, I know – if you’re reading this blog, you may not even know what in the high heavens a Crocodile Dundee was, let alone were more than a sperm and egg when he was quoted quite freely in low-brow, and sometimes high-brow, society… )

“Baaaaa-aaaa-aaaa….” Oops, sorry….

“Alright guyyyyys,” she shouted, looking deliberately beyond my surprised expression to the aforementioned colleagues.
“After you finish those, you can sign out and go home!!” she continued, adding a little squeal at the end for extra effect.
I looked around me. Other shoppers in the vicinity had also stopped whatever they were doing to look up.

The trouble with loud voices is that they demand, nay, command attention.

Whether this young lady had been making a staff-only announcement or issuing a warning for an emergency evacuation or the end of the world, the effect was still the same.

Think firstly of the content of what you have to say. If what’s being said is rather banal, trivial and completely unimportant to the masses, lower your voice. Remember to apply the old Facebook rule – do not say anything in public that you would not say on a crowded bus.

By directing her order over and above shoppers’ heads, the supervisor was also failing significantly on another once supremely sanctified level – respect for the customer.

It’s unfortunately becoming easier and easier in this over-crowded world to block out the people who directly surround us.

Notice the world around you. And you will better know your place in it.

Tissue or not tissue – that is the question…

I was just watching a televised interview from the Sydney Writers’ Festival, but I’ll be darned if I can recall what was actually exchanged between the author and presenter.

Why on Earth not?? I was distracted by a small but definite flash of white that appeared at the beginning of the interview and danced across the screen until I decided to turn off the telly.

Not a flash of light sent by occupants from some interplanetary, quite extraordinary spacecraft. Nor a strange and eerie ghostly beam, dropping in for a chat on the stage.

No, there it was –  a tissue – wedged firmly into position in the female presenter’s palm, as her hands moved through the air with such passion, such power, punctuating her most excited statements with flair and fervour.

Holding a tissue in one’s hand indefinitely in public is not good etiquette. While the tissue clearly seems to provide some form of comfort to the holder, in the eye of the beholder, it’s unfortunately a rather unsettling reminder of what has been and what may be to come.

Throw a television camera in front of the scenario and it’s especially a no-no. Any nose-wiping needed to be dealt with strictly off-camera, in this case,  before the interview or between takes.

Tissues were invented and exist purely for their disposability. Dispose of them promptly and responsibly.

And preferably without an audience.

A Prayer for the Noisy…

The church service had well and truly begun.

The congregation was seated. A sermon on paying more than lip service to the Almighty was underway, when a forceful and repeated sound suddenly became impossible to ignore.

I turned to find at the centre of all the racket an elderly man, sternly looking straight ahead and attempting to snort his apparent congestion away with a relentless and rhythmic vacuum. He also seemed to believe he was hidden behind a special cloak of  invisibility.

The minutes ticked by until suddenly, the snorting was joined by another wave of distracting nasal noise.

Head after head turned to fin, at the source of all the racket, was a middle-aged man in a suit, lost deeply in the act of blowing his nose into a big, floppy handkerchief. He, also, was apparently completely oblivious to all the attention. An elderly woman in the rows behind, shook her head in disbelief.

What probably began as a momentary physical urge had indeed become a  symphony of the sinuses.

Regardless of faith or beliefs, it is good etiquette to show respect in any place of worship – respect, in the very least, for the history and tradition within those walls.

And quite frankly, I can only think of a doctor’s surgery or hospital where someone is actively encouraged to share, publicly, the noises that the human body can make.

The need to share the body’s once-private range of bubbles, burps and blasts with the world seems to be becoming more and more prevalent – particularly in the winter months.

With today’s theme in mind, I’ve compiled a list of things NOT to do – particularly when inside a place of worship:

1. Bodily noises – That means NO snorts, sniffs, burps or belches.

* Chits or Chats – spare a thought for the Pray-ers who visit such places for the serenity

* Exposing midriffs and/or shoulders – This is an oldie but a goodie. Ladies, and some laddies, it’s neither a gym nor a nightclub.

* Taking Photos – Snappers,  respect the privacy of prayer in public. Think about it like this –  how much would you appreciate someone snapping over your shoulder while you’re observing your latest shots??

* Checking into Childcare – More and more mummies and daddies are using places of worship in much the same way as childcare. I’ve seen them pull out packets of crisps and snacks and colouring books and toys and…  And then, there are the precious little darlings who are allowed to run amok throughout a service, watched on eagerly by proud parents. The care of children during a religious service is not the responsibility of the religious leader – they surely have enough to do in today’s times. Providing food and fun activities for children in churches only unfortunately reinforces the message that entertainment is more important than respect for religion and others.

It’s not rocket science. We all need to start showing a respect for respect again in society.

It’s not about the money, money, money… (PS: Please let me know if you’re still keen :)

Image

In the timeless classic Alice in Wonderland, that infamous bottle with the ‘Drink Me’ tag has a lot to answer for.

As a writer I wonder some days if I, too, have one of those tags – taped across my forehead – inviting all and sundry to come, help themselves to what’s inside… use me!

But I suspect I’m not in the only profession poisoned by the paranoia.

Recently, two separate experiences on opposite corners of the planet have reminded me the value of, well, finding and cherishing one’s pricetag despite tough economic times.

The first caught my eye and lifted my hopes for all that is good and true in the world – an advertised opportunity to submit the holy grail for most writers – travel stories with photography – to an online ‘newspaper’.

A prompt and shiny response from the young female editor was waiting in my inbox the next day stating how my articles “would work very well” with the site’s master plan but lamenting that small budgets meant they weren’t “able to pay for articles at this stage.” 

Furthermore, I was ever-so-politely encouraged to “please let us know whether you are still keen.”

I wasn’t. But I still let them know.

It made me pause for rambling thought. I wondered would anyone dare make a request for free labour in any other trade or profession? And why writers?

  • “Excuse me, kind plumber, would you mind unclogging the kitchen sink … Er, my budget is quite tight at the moment, so unfortunately I’m unable to pay at this stage. But please let me know if you’re still keen.”
  • “Uh, yes, Doctor, I think  you could do a really great job but unfortunately, neither I nor my health insurance is able to pay for the surgery. Please let me know if you’re still keen.”

In any other trade, it would be called exploitation. Even those who work in the world’s ‘oldest’ profession know well enough never to work for free.

But yet it’s even seemingly fast becoming socially accepted in business circles to proudly promote that curious little thing known as The Intern. Volunteering and internships are attracting university students and graduates like moths to the flame – and cheapening the playing field and the economy for the decades to follow. Long after these bright young things have passed the baton to the next gen and are facing the consequences of their rush to get flushed.

It’s hard to think of any other industry where an employer can unashamedly and unequivocally say ‘Work for me – I can’t afford to pay you for your efforts, but work for me.’

As long as there is an employer, there should be an “ability” to pay an employee. It’s a question of respect. Mutual respect.

The second experience involved an employer who contacted me regarding an opportunity to write content for a “big client”.

“They asked me if I know any writers,” she squeaked enthusiastically, “and I said, ‘Well, yes, I do!'”

“You DO!” I squeaked, even more enthusiastically. ” You DO!!”

“Would you be interested?” she continued.

“ABSOLUTELY!” I shrieked. “Yes, whatever it is – I’m interes… ”

“Well, I don’t have all the details just yet…”

She asked me to compile a list of my blogs and on a later day, over a coffee, very casually but with a wisp of nervousness asked for my rates…

It’s a question that strikes fear in my beating and courageous heart, I’m not afraid to say.

Charge too much, you can wave goodbye at the gate. Charge too little… Well, as in matters of the heart, they won’t respect you.

I felt an intense and burning pressure to name my pricetag without knowing the project.

Power games. Why can’t people just put all that effort into playing the Respect Game instead and reap the karmic rewards in their lives??

“Name… your… pricetag!” a deep booming voice thundered down from the clouds above. Right there and then, over a lukewarm, milky flat white.

I must confess, I thought to myself, some days I don’t even KNOW my own pricetag.

Heavens, I even have seasonal sales. But at the very least, I thought, I know I do have a pricetag.

It could be argued that I’ve only become acquainted with my general pricetag in recent years, after decades of wringing the words out of my brain one by one in an office with somebody else’s opinion of my pricetag slapped onto my hands.

The silence was deafening and the lukewarm coffee was starting to curdle from the glare.

And somewhere, deep down, I knew with much certainty that I was about to feel very small after drinking from that damned bottle…

Welcome and good afternoon – how can we ignore you…??

I approached the desk with caution.

Perhaps it was my sixth sense for those dang invisible ‘Warning: May Bite’ signs.

“Excuse me,” I said, grinning broadly. I’d hovered for the few preceding minutes, observing carefully as Madame Baby Boomer Behind The Counter at Sydney’s Australian Maritime Museum scowled her way through the remaining moments of time allocated to the tourists ahead.

Her American accent icily carved its way through short and very sharp responses.

The couple had stepped aside and now, standing before her, I waited for some form of acknowledgement as she glared at her computer monitor. And I waited… And waited.

“Excuse me,” I repeated. “I was wondering if you had any more copies of this…” I held up a touristy colour magazine, waving it almost like a white flag.

She briefly looked up and drawled, “I never even knew it was there.”
Then, as fleetingly, her attention flashed back to her computer screen.

I paused, vainly hoping there was more speech to come.

“Well, this is there and it’s the last one so I’ll leave it with you then…?”

Silence pursued.

As I walked away, I admit I made audible mention to my companion of the very “helpful staff”, but I figured the sarcasm might even be appreciated as some form of cross-cultural communication.

Perhaps I was now speaking her language – no-one will ever know – but the interaction brought about a reaction.

A raised voice shouted, “Excuuuuse me… Excuuuuussssee me…” which I decided to reciprocally ignore. My companion, however, did not and was told promptly that I “could keep” the magazine.

The motto of this pathetically boring incident is this – serve your customers.

I suspect that the Australian Maritime Museum may retort that its frontier staff are primarily volunteers.

Not good enough.

Being a volunteer is NOT a disclaimer for contributing effort and service.

I speak from personal experience – in fact, I can say I’ve certainly done more than my fair share of volunteering for one lifetime.

Those who do get the concept can actually help change the world in a small way.

Those who don’t, hinder it – and themselves.

Picking up the pace…

Maybe it’s all the caffeine. Or the cold.

There’s a distinct pedestrian pace in Melbourne’s Central Business District… and it’s not slow.

Australia’s second-largest city is reknowned for its coffee (take note – it’s a revered art form), its volatile weather, the shopping and the fashion. Not necessarily in that order.

However after a recent visit with my partner, I shall now be adding Olympic-quality race walkers to that list.

People are quite simply in a rush. To get somewhere. Everywhere. At once.

Behind us. Beside us. Ahead of us. The sense of urgency was palpable. All business day long. And forget about stopping to open a map. One must simply pull over into the nearest shop doorway, all the while hoping nobody is about to exit or enter.

In a world that’s faster in every sense, it is certainly understandable that its inhabitants have been challenged to ‘pick up the pace’ within its most populated communities. I’m not unfamiliar with big cities. I live in one of the world’s fastest growing ones.  But I do believe we’re losing something in the rush to get somewhere.

Images of stampeding buffalo come to mind when I think of how the situation could develop. Survival of the fittest and all that. In stampedes, there’s no time to mind the weak. What will become of the elderly, the disabled and the very young? Will they simply not be welcome to even venture into the borders of our big cities? And that’s only the beginning.

If we don’t see what is around us in the dash to get to the finish line, we are in fact endangering our own safety and sacrificing a sense of presence and purpose in the world.

Challenge yourself to be more aware of your surroundings – more mindful of your place in the picture – and you’ll see there’s so much more to the race.

When Sorry Seems to be the Hardest Word

Good grief. There surely is no such thing. But I have been reminded through recent experience of how difficult it is for some to express their sympathy.

Growing up, I bore witness to many funerals – most of which were for close family members. In contrast, I have met a few people in life who have yet to attend their first funeral and are well into their adult years.

A few weeks ago, my partner’s father passed away. One wintery day, he suffered a critical emergency known as a triple aortic-abdomenal aneurysm, from which few survive. Yet, he did – only to have a heart attack on the surgeon’s table – from which he also fought back. We had immediately booked a flight to be by his side and over the next week, we saw him in the hospital, morning, afternoon and night. As the days passed, we convinced ourselves that he was stabilising in what would be a slow recovery.  To add to the confusion,  nursing staff and doctors were very clearly pressuring us to make a decision about a nursing home. Like a doctor distracting a young patient from a needle, this highly uncomfortable notion ultimately ended up proving a distraction from the possibility of an imminent goodbye. We returned home to job commitments and received the solemn phone call in the early morning darkness almost a week to the day later.

Only a very few of our friends who had been aware of what was going on were able to put their thoughts into words that were texted over the weeks that followed. Some chose the ‘let’s-talk-about-the-weather’ option. Most opted for silence.

Image

When celebrities die, there is undoubtedly what is often referred to as an “outpouring” of grief. After Princess Diana’s death in 2007, millions expressed their sadness in a way unprecedented in history. Images will forever linger of a flowing carpet of flower bouquets outside the gates to Buckingham Palace and a virtual sea of lit candles around the world.

Few knew the Princess of Wales personally. Yet many reached out, to each other, in their united grief.

It seems that we have lost our ability to understand the meaning of the word ‘condolence’ for the individual at such times in life.

It seems that it is easier to feel sorry for the loss of a stranger or Celebrity than those in our own individual circles.

So, here are a few tips for expressing condolence in times of grief, among family, friends or workplaces.

* Sympathy Cards. These are widely available in newsagencies, department and specialty stores – even supermarkets. If you’re not sure of which one, choose one with a simple floral image on the front. Once you open it, you don’t need to channel Shakespeare – merely keep it simple: “Sorry for your loss”; “With Deepest Sympathy”, “Sending my/our condolences”… and sign your name.

* Paying Your Respects. If you would like to attend the funeral or memorial service, ask whoever has informed you for the details and arrive on time. After the service, greet the bereaved with either a handshake with eye contact or hug, depending on familiarity. This is also a good point to say “I’m very sorry for your loss” or a similar phrase to express the same sentiment.

*Flowers. Choosing the right flower doesn’t need to be complicated. Larger flowers are preferable for arrangements to be displayed during the service, while smaller flowers offer more convenience for bouquets brought to the home or graveside. Colours traditionally have a meaning attached – with red, white and blue being preferred in days of old for services. Today, mourners are simply encouraged to choose a colour and style of floral arrangement that appeals the most.

White is universally recognised as the colour of funereal flower, representing elegance, innocence and modesty. Pastel colours like pink and blue in flowers convey a sense of calm in life. Purple traditionally has represented royalty and ritual, acknowledging accomplishment. While red is renowned for romance, this colour is also a way to send a message of strength and courage to the bereaved. The colour yellow can provide a bright splash of colour in any floral tribute, speaking volumes as a celebration of life. Similarly, green can be used to tone down any bright colours, offering a visual link to our vicinity to nature and as a symbol of resilience and new life.

*Making Time to Talk. It is a generous and priceless friend who can spare an hour amid modern-day routines to simply pick up the phone or go for a coffee. And if you’re worried about what to say, don’t – your role will be to predominantly listen. Start with something short and sweet like, “How are you feeling today?”

The Art of the Introduction

Can you truly say that you are confident in knowing how to introduce yourself, let alone others?

And how does your expertise rate when the scene changes from an informal to formal occasion?

Unfortunately, many people today have lost the once common skill of introducing others – whether in their business circles or beyond, in social circumstances. I have cringed at too many awkward silences hanging clumsily in the air upon someone’s arrival, be it at a party or professional gathering.

Even if they’re lucky enough to be welcomed personally by their host – what should happen next seems to have become lost in a blundering mess of nerves, nature or naivete in today’s society.

For those who have ever found themselves amid the uncomfortable pause that may chase these increasingly endangered words of welcome – whether in social or business circles – I would like to offer the following hopefully helpful points. (And I’ve written these points in ‘point’ form to make it even easier for those with barely enough time on their hands to skim-read.)

•    Greet your guest with a friendly smile and a handshake, while maintaining eye contact.
•    Guests, always enter a room with a smile and eye contact – it puts others at ease.
•    Hosts, thank your guest for coming – upon greeting them. You may not get another opportunity (although ultimately, it is good manners to do so upon their departure also.)
•    Depending on the event, guide your guest into the room and an appropriate group of fellow invitees.
•    Either smile and wait briefly for a break in the conversation or excuse yourself for interrupting any line of conversation, and smoothly introduce your new guest to the group.
•    The trick to an impressive introduction lies in the groundwork – try to introduce your guest to others that they may share something in common with.
•    The actual introduction itself could be as simple as, “Everyone, this is John Smith. He’s a plumber/pop singer/Star Trek fan…not unlike yourselves, Tim and Janine…”
•    Ultimately, your aim is to spark a conversation in the group that will help to welcome the newcomer. Conversation starters may cover the newcomer’s recent projects, travels, hobbies or interests.
•    Similarly, you may wish to turn the tables and introduce your new guest to the prior arrivals – rather than vice versa. “John Smith, this is Tim – who is our chief engineer in Brisbane/Toronto/Singapore/Afghanistan – and his colleague/wife/flatmate/sister/football coach, Janine.”
•    The general rule of thumb is that the order of introduction is determined by prestige and power.

The more important the guest, the more important it is to remember to introduce them with priority and seniority. “Prime Minister/Minister/Mayor/Mr You’re-The-Boss, may I introduce Max and Miranda, our hard-working personal assistants/masseurs/world yo-yo champions….”

Most importantly, if you are needed elsewhere (and being the host, most likely, you will need to be in many places at once) wait for at least a few minutes before politely, and as discreetly as possible, excusing yourself and exiting stage left.

A line along the lines of, “Would you please excuse me – I must check on the sound/catering/door/police officers who appear to have been called by the neighbours…”

The art of the Introduction is neither a difficult language nor is it an exclusive club with a hefty annual membership fee. It simply requires a moment of thought for others in the same way as you yourself would wish to be greeted within new circles.

Magic Words…


As children, you may have once been taught by adults that there were such things in the world as ‘Magic Words.’

And they did appear to be magical.

For as soon as you uttered them, your wish was usually granted…and with a smile.

“What’s the Magic Word?” can still occasionally be heard being asked by the conscientious parent, pleading with their child to remember their manners (alongside their maths times tables).

Simple and said in seconds – the words ‘please’ and ‘thank you’ are still very potential as forces today in our world as adults.

Be it for the butcher, the baker or the candlestick maker (if they still, indeed, exist), these little words can make such a difference to someone’s day – especially if only in acknowledgement for their time.

Every language across every continent of the world has its own versions, and in every country, you will find its inhabitants will steadfastly appreciate your efforts to remember their ‘magic words’.

Below, you will find some of the various ways to say these Magic Words around the world.

Mind your P’s and Q’s, particularly when travelling, and never, ever stop believing in the Magic Words. You’ll be surprised at their power.

LANGUAGE: PLEASE/THANK YOU
French: S’il vous plaît / Merci
Spanish: Por favor / Gracias
Italian: Per favore / Grazie
Arabic: رجاء (‘menfadak’: m/’menfadlik’: f) / شكرا (‘Shukran’)
Russian: Пожалуйста (‘Pozhalujsta’) / Спасибо (‘Spaseebo’)
Chinese: 请 (‘Chhiengg’) 谢谢 / (‘SzhaySzhay’)
Japanese: お願いします (‘kudasai’) / ありがとう (‘Domo Arigato’)
Dutch: Tevreden / Dank u
Danish: Tak / Mange Tak
German: Bitte / Danke schon
Hungarian: Kerem (‘Kayrem’) Koszonom (‘Kozonom’)
Hindi: Kripayaa/ Dhanyavaad
Swahili: Tafadhali / Asante
Korean: 주세요 (‘Juseyo’) / 감사합니다 (‘Come-sah-hamnida’)

Create a free website or blog at WordPress.com.