The Art of the Introduction

Can you truly say that you are confident in knowing how to introduce yourself, let alone others?

And how does your expertise rate when the scene changes from an informal to formal occasion?

Unfortunately, many people today have lost the once common skill of introducing others – whether in their business circles or beyond, in social circumstances. I have cringed at too many awkward silences hanging clumsily in the air upon someone’s arrival, be it at a party or professional gathering.

Even if they’re lucky enough to be welcomed personally by their host – what should happen next seems to have become lost in a blundering mess of nerves, nature or naivete in today’s society.

For those who have ever found themselves amid the uncomfortable pause that may chase these increasingly endangered words of welcome – whether in social or business circles – I would like to offer the following hopefully helpful points. (And I’ve written these points in ‘point’ form to make it even easier for those with barely enough time on their hands to skim-read.)

•    Greet your guest with a friendly smile and a handshake, while maintaining eye contact.
•    Guests, always enter a room with a smile and eye contact – it puts others at ease.
•    Hosts, thank your guest for coming – upon greeting them. You may not get another opportunity (although ultimately, it is good manners to do so upon their departure also.)
•    Depending on the event, guide your guest into the room and an appropriate group of fellow invitees.
•    Either smile and wait briefly for a break in the conversation or excuse yourself for interrupting any line of conversation, and smoothly introduce your new guest to the group.
•    The trick to an impressive introduction lies in the groundwork – try to introduce your guest to others that they may share something in common with.
•    The actual introduction itself could be as simple as, “Everyone, this is John Smith. He’s a plumber/pop singer/Star Trek fan…not unlike yourselves, Tim and Janine…”
•    Ultimately, your aim is to spark a conversation in the group that will help to welcome the newcomer. Conversation starters may cover the newcomer’s recent projects, travels, hobbies or interests.
•    Similarly, you may wish to turn the tables and introduce your new guest to the prior arrivals – rather than vice versa. “John Smith, this is Tim – who is our chief engineer in Brisbane/Toronto/Singapore/Afghanistan – and his colleague/wife/flatmate/sister/football coach, Janine.”
•    The general rule of thumb is that the order of introduction is determined by prestige and power.

The more important the guest, the more important it is to remember to introduce them with priority and seniority. “Prime Minister/Minister/Mayor/Mr You’re-The-Boss, may I introduce Max and Miranda, our hard-working personal assistants/masseurs/world yo-yo champions….”

Most importantly, if you are needed elsewhere (and being the host, most likely, you will need to be in many places at once) wait for at least a few minutes before politely, and as discreetly as possible, excusing yourself and exiting stage left.

A line along the lines of, “Would you please excuse me – I must check on the sound/catering/door/police officers who appear to have been called by the neighbours…”

The art of the Introduction is neither a difficult language nor is it an exclusive club with a hefty annual membership fee. It simply requires a moment of thought for others in the same way as you yourself would wish to be greeted within new circles.

Magic Words…


As children, you may have once been taught by adults that there were such things in the world as ‘Magic Words.’

And they did appear to be magical.

For as soon as you uttered them, your wish was usually granted…and with a smile.

“What’s the Magic Word?” can still occasionally be heard being asked by the conscientious parent, pleading with their child to remember their manners (alongside their maths times tables).

Simple and said in seconds – the words ‘please’ and ‘thank you’ are still very potential as forces today in our world as adults.

Be it for the butcher, the baker or the candlestick maker (if they still, indeed, exist), these little words can make such a difference to someone’s day – especially if only in acknowledgement for their time.

Every language across every continent of the world has its own versions, and in every country, you will find its inhabitants will steadfastly appreciate your efforts to remember their ‘magic words’.

Below, you will find some of the various ways to say these Magic Words around the world.

Mind your P’s and Q’s, particularly when travelling, and never, ever stop believing in the Magic Words. You’ll be surprised at their power.

LANGUAGE: PLEASE/THANK YOU
French: S’il vous plaît / Merci
Spanish: Por favor / Gracias
Italian: Per favore / Grazie
Arabic: رجاء (‘menfadak’: m/’menfadlik’: f) / شكرا (‘Shukran’)
Russian: Пожалуйста (‘Pozhalujsta’) / Спасибо (‘Spaseebo’)
Chinese: 请 (‘Chhiengg’) 谢谢 / (‘SzhaySzhay’)
Japanese: お願いします (‘kudasai’) / ありがとう (‘Domo Arigato’)
Dutch: Tevreden / Dank u
Danish: Tak / Mange Tak
German: Bitte / Danke schon
Hungarian: Kerem (‘Kayrem’) Koszonom (‘Kozonom’)
Hindi: Kripayaa/ Dhanyavaad
Swahili: Tafadhali / Asante
Korean: 주세요 (‘Juseyo’) / 감사합니다 (‘Come-sah-hamnida’)

ETiquette on Phoning Home…

I was on a train home the other night, quietly listening to Bon Jovi at a respectful level on my iPod, when suddenly a booming male voice with an American accent interrupted and stomped all over the Jon Bon’s.

“Yeah, it’s me…
“Yeah, I’m on the train….
“Yeah, I’ll be there in about five stops… What?? Really?? I don’t know what’s wrong with that kid. He’s really gone off the rails…”

Now, this conversation struck me as rude for two reasons mainly.

First and foremostly, mobile phones may have made our world much easier to get in touch with others – but they’ve also made it a whole lot noisier too.

At least thirty other passengers were privy to this spontaneous call home, when it really only should have been involving two people – the caller and the recipient.

As intriguing as it was to hear that “he” had “really gone off the rails”, I suspect that at the end of the working day – and nearing the middle of a tedious journey in a smelly, stuffy and overcrowded train carriage – none of my fellow passengers could really appreciate the content of this call.

Nor should they want to.

Why should they? Most, if not all, would have their own personal dramas to attend to at the end of their trip.

But for some reason, the caller – who, incidentally, was sitting directly behind me on the jam-packed upper floor – felt a need to share his personal conversation with everyone around him that afternoon.

There must be a moment of contemplation in every mobile phone user’s mind over the potential privacy of their impending call….and whether or not the forthcoming conversation could disrupt those around them.

Perhaps, that moment of contemplation evaporates with the onset of a dial tone.

Perhaps it’s a form of dementia. A yet-to-be-discovered symptom of mobile phone use. Radiation can do funny (and not-so-funny) things.

This particular ‘phone home’ moment also nicked me for another reason.

Call me intolerant, but for the time it took this deeply intellectual conversation to unfold, it might’ve served the caller better to simply send a text message to his loved one to advise of his approach.

“Honey, am on train. I’ll be there in five stops. ROTFL. LOL.”

There. Simple. Sweet. And said in less than five sentences, including additional complementary fluff and nonsense! (For those who are not yet familiar with the burgeoning language of Texts…. Textese…?? Textish….?? Textan?? ROTFL = Roll On The Floor Laughing. LOL = Laugh Out Loud)

Strangely, this whole saga made me think of that loveable alien visitor from the 1980s, ET, and ponder on whether he might’ve handled the situation of, indeed, ‘phoning home’ any differently in 2009.

At the very least, I think his trademark long glowing finger would have made texting a breeze – and, gratefully, a silent one at that.

POINTS to REMEMBER on MOBILE PHONE USE:

* When in the company of others, it’s best to simply send a short TEXT, rather than make or take a call.

*Consider the CONTENT of your impending conversation before making or taking a call. For example, if the rapper 50 Cent was calling and you’re having afternoon tea with Grandma, it’s really not going to be the time or place to be talking about pimps and ho’s. Similarly, if your Grandpa’s ringing and you’re at a death metal convention, he’s really not going to appreciate the soundscape, and neither will your circle of friends as you try desperately to repeat the things you’ve said over the noise.

*Move AWAY from others if you absolutely must make or take an urgent call.

When All the Action Isn’t on the Big Screen…

A 7pm screening at a suburban Sydney cinema...


As the opening scenes of the film The Boys Are Back unfold, the main character has just discovered his wife has terminal cancer.

A couple scurries in late through the darkness into the row behind, shuffling into their seats with the sound of multiple plastic bags and a heavy cargo of popcorn and beverages.

Then suddenly, a woman’s voice pierces the plot, asking urgently, ” Do you want a drink? I’ve got a drink. Are you thirsty?? Where do you think THAT is?? I reckon it’s Ulladulla…”

This scenario is unfortunately a common one nowadays.

If Seinfeld had his Low and High Talkers, then this character should have been christened simply The Talker.

The idea of the cinema began circa 1895 with the Lumiere Brothers’ public screening of one of the earliest motion pictures at the Grand Cafe in Paris.

We surely should know by now how to participate in the concept.

But perhaps, after 114 years, humans have tired of the notion of sharing the art of film with others in a public environment.

Maybe, just maybe, people are not-so-secretly desiring to transform their nearest cinema into their own private loungeroom – a plush but somewhat stained loungeroom filled with house guests.

The Talker’s fixation on everything but the film’s sombre storyline was fascinating from this perspective. If, for example, we in the audience had been visitors in her home, she would have proven a most outstanding hostess.

Her running commentary was lively and engaging.

However, we were not her guests. And she was certainly not our hostess.

Her behaviour dragged my thoughts away from the screen’s sad saga and to the sound of social isolation, merely a row behind me.

Have we become so cloistered that we no longer remember how to behave when we are in the company of more than one person??

The Talker spoke at a regular volume and it was as if, as simple as this sounds, the rest of the audience did not exist and she was having a friendly chat on the street.


I wondered if cinemas had become a replacement for the dinner parties of old. I wondered if people are feeling so lonely these days that they are flocking to public places like the cinema in a Quest for Company.

A hunger for human interaction satisfied, all for the price of a movie ticket.

Alternatively viewed, she may have, as simple as it sounds, blinkered herself to the rest of the audience. It seems to me that the more the world’s population increases, the more blinded we are to those around us. 


Whichever the case, the action in the audience should never steal the spotlight from the action on the screen  –  or the stage for that matter.

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